Processing times run 5 to 7 days from the time the order is placed until it is shipped during regular times. During Holiday seasons which are from middle of Sept to end of May, roughly, processing times can run 9 to 11 days so please place your Holiday orders early. We do offer a RUSH service.
We ship USPS because we feel that it is the most economical way to ship small packages. All our packages are now being insured for free. If your item is lost, it will be replaced. This does not apply to packages that are showing as "Delivered" and you say you didn't get it. That will have to be dealt with between you and with your local Post Office. By purchasing an item from us, you agree to our terms and policies.
Tracking numbers are not available for shipments made out of the country nor are lost items replaced for free when shipping out of the country. The USPS gives us a tracking number which proves that we sent the package but it can not actually be used for tracking. It will only show you the ship location and the destination. We are now able to insure international shipments but I have never tried to collect on one of those yet so I am not sure what has to be done to prove it is lost.
Please visit us at www.zulikids.org